Privacy Policy

We collect certain information to provide, operate, and improve our Services effectively. This includes:

• Personal Information: This is info you give us directly, like your name, email address, language choices, and any payment details when subscribing (which are securely handled by our payment partner).
• Communication Data: Your text and voice inputs are processed for translation. We do not store full conversations or raw audio long-term. Anonymized snippets may be used briefly for quality checks and service improvement only.
• Usage Data: Technical info about your interaction, such as features used, device type (e.g., mobile, desktop), OS, general location (via IP address), language settings, and crash reports helps us improve stability and features.
• Cookies & Similar Tech: Small files on your device help us run the Services, remember settings (like your theme or language), analyze usage anonymously, and keep things secure. Browser settings allow you to manage cookies.

Your information allows us to:

• Run & Enhance Services: Operate, maintain, secure, and improve all aspects of Exotalk.
• Process Payments: Manage subscriptions and transactions securely.
• Provide Translations: Perform the core function of real-time language conversion.
• Communicate: Respond to your support needs and send important service updates (not marketing, unless you opt-in).
• Personalize: Remember your preferences for a smoother experience.
• Analyze Usage: Understand trends (anonymously) to guide development.
• Ensure Security: Protect against fraud, abuse, and security incidents.
• Comply & Enforce: Meet legal duties and enforce our Terms of Service.
• Research (Anonymized): Use non-identifiable data for R&D.

We do not sell your personal information. Sharing is limited and purposeful:

• With Consent: If you explicitly authorize us to share specific information.
• Service Providers: With trusted partners who help us operate (e.g., cloud hosting by AWS/Google Cloud/Azure, payment processing by Stripe, analytics). They are bound by confidentiality and can only use data for the tasks we assign.
• Legal Reasons: If required by law or valid legal process (like a warrant), or to protect safety, rights, or investigate fraud.
• Business Changes: If Exotalk merges, is acquired, or sells assets, user information might be transferred, but always under the terms of this policy.
• Anonymized/Aggregated Data: We may share data stripped of all personal identifiers for research or reporting.

We employ industry-standard technical and organizational security measures (like encryption and access controls) to protect your data. However, please remember that no system is 100% impenetrable. We strive to protect your information but cannot guarantee absolute security.

We keep personal info only as long as needed for service delivery, legal compliance, and dispute resolution. Communication data for translation is generally not stored long-term unless essential for support or legal obligations.

You generally have the right to:

• Access your information.
• Correct inaccuracies.
• Delete your data (with exceptions).
• Object to or restrict certain processing.
• Request data portability.
• Opt-Out of non-essential emails.

Contact us via the methods below to exercise your rights. We'll need to verify your identity first.

Exotalk is not intended for children under 13 (or higher age in some regions). We don't knowingly collect their data. If you believe we have, please contact us immediately so we can delete it.

Your data might be processed on servers outside your home country (e.g., in the U.S.). We ensure appropriate safeguards are in place for these transfers according to data protection laws.

We may update this policy occasionally. Significant changes will be noted here with an updated "Last Updated" date. Please review periodically.

Questions about this policy? Contact our privacy team:

Email: [email protected]